Guest Directory

Check-In Time

Check-in time is 4:00pm.

Check-Out Time

Check-out time is 11:00am or before.  Late check-out requests should be directed to the Front Desk the morning of departure and may be subject to an additional charge. If you require assistance with your luggage, please call the Front Desk.

Quiet Hours

Quiet Hours are from 10:00pm to 7:00am.  Your consideration is greatly appreciated.

Smoking

In accordance with Maine law, there is no smoking in any of our buildings, or within 30 feet of windows or doorways. This includes vaping.  Our outdoor designated smoking area is located in the Pine Garden (across from the Main entrance) by the Adirondack chairs.

Pet Policy

The Colony Hotel is a pet friendly property and loves to host furry family members. We also recognize that not all of our guests will love your fur-babies as much as you do so ask pet owners to follow a few rules.

• Guests pay a pet fee of $45 per pet, per night and sign a copy of the hotel’s pet policy at check in.
• We ask that guests do not leave pets unattended in guest rooms and that pets be kept on leash at all times in public areas of the hotel.
• Pets are allowed in most locations of the hotel with the exception of the Grand Dining room, the pool or on the pool furniture. The Marine Room restaurant offers pet-friendly seating options, please see the manager or host.

See Pet section of this manual for more information on pet services.

For Medical or Other Emergencies Dial 9 + 911 from your room phone

Hospital

The nearest hospital (20 minutes away) is Southern Maine Medical Center (SMHC) which is affiliated with Maine Medical Center and has a 24-hour Emergency Room.

Walk-in Clinics

Southern Maine Healthcare (SMHC)  Kennebunk

Southern Maine Healthcare (SMHC) Saco

York Hospital Walk In Care

Pharmacy

Colonial Pharmacy is located in Dock Square, 1 mile straight up Ocean Ave.  There is a CVS and a Rite Aid on Route 1 in the upper village.

Our Coveside Market also carries a variety of over the counter remedies for pain relief, indigestion, sunburn and other minor ailments, as well as hygiene products, sunscreen, and other necessities.

Fire Safety

Plan what to do in case of a fire when you check into your room.

• Find the two exits closest to your room. Count doors between your room and these exits so you will have a reference point if it is smoky.
• If you hear the fire alarm or smoke alarm is sounding, ACT, don’t investigate.
• If the fire is in your room, get out and close the door. Once out, report the fire immediately to the Front Desk or pull the alarm at the nearest pull station.
• If the fire is not in your room, leave the room if you can safely.
• Feel your door prior to opening, if the door is hot, do not attempt to leave your room as your room may be the safest place to be. Use a wet towel to prevent smoke from coming in under the door.  Shut off all fans and air-conditioners. Signal out of your window.
• If your door is cool to the touch, open it slowly and proceed quickly and calmly to the nearest exit. Crawl if there is smoke, fresher air will be near the floor. Take your room key so that you can go back if you can’t use the exits.
• Never use the elevator in case of fire. It could stop at the fire floor or cease to operate.
• All guests should gather on the ocean side of the property and wait for staff and emergency personnel to give further instructions.

General Safety

The safety and security of our guests are of the utmost concern to the Colony Hotel. Please heed the following suggestions.

• Lock your door from the inside when in your room and use the door dead bolt to ensure privacy.
• Before opening your door to visitors or hotel staff, use the peephole to verify their identities.
• Do not leave valuables visible in your vehicle and lock your car.
• Use the safe in your closet for your valuables.
• If you have any questions about safety or security, please call the Front Desk at extension 500 or Dial 9 + 911 for emergencies.

Activities

The hotel does offer a variety of fun scheduled activities including magic and comedy shows, yoga classes, and more throughout the season. All scheduled activities will be posted on the Reader Board in the Front Lobby across from the Front Desk. Check it out daily so you do not miss out!

Bikes

Colony Hotel offers bicycle rentals on a first come, first served basis. Rentals are $5 per hour. Approach the Front Desk to rent bikes. Sorry, adult sizes only. Locks are provided and helmets are available. If you have your own bike, please use the rack adjacent to the Pine Garden.

Cribs and Cots

Some, but not all, room styles may accommodate cribs or roll-a-way beds. For assistance, call the Front Desk (extension 500). Roll-a-way beds cost $15 per night and cribs are complimentary.

Coveside Market

The Coveside market has fresh made espresso drinks and smoothies, grab and go hot food, and a selection of wine, beer, gourmet cheeses and other delicacies. They also offers gifts and souvenirs such as Colony Hotel logo clothing and glassware, locally made art, jewelry, candles, toys for the kiddos, and more.

Lawn Games

A number of games are available for our hotel guests.

• Shuffleboard: Courts are in Pine Garden. Equipment in adjacent bench.
• Horseshoes: Stakes are just beside shuffleboard courts. See Front Desk for shoes.
• Putting Green: 18 hole ocean side putting green. Inquire at Front Desk for putters, balls, and score cards. Children may not use the putting green without a parent present.
• Croquet, Cornhole, Bocce: See Front Desk for equipment. The lawns offer several places to play.

Library

Our library on the lobby level houses classic board games, puzzles, and books. It offers a space for guests to read, play games, and gather.

Refrigerators

If your room is not equipped with a refrigerator, one may be available. Please call the Front Desk (extension 500) for assistance as the hotel is not allowed to refrigerate guests’ foods or medication. Refrigerators cost $15 per night.

Swimming Pool

• Our heated outdoor pool contains 100,000 gallons of filtered salt water.
• The pool is open from 7:00am to dusk daily.
• Towels are available poolside.
• All guests must sign in with pool attendant.
• Chaise lounges and umbrellas are available on a first come, first served basis. Guests may not save chairs.
• Please note there is NO lifeguard on duty.
• Parents must supervise children, unattended children will be asked to leave the pool area.
• Please be considerate of other guests. No running or excessive noise.
• Outside food and beverages are NOT permitted in or around the pool deck and Marine Room area.

TV Room

There is a TV room on the lobby level as well as televisions in the Marine Room for guest viewing.

ATM

The ATM is located near the elevator in the Lobby area.

Fans

All guestrooms in the historic main hotel are equipped with operable windows and ceiling fans. There should also be a
desk fan in the closet. For additional fans please call the Front Desk (extension 500).

Front Desk

Our Front Desk is staffed 24 hours a day. For assistance, dial extension 500.

Guest Printer

A wireless printer is available at the Front Desk for guests to print documents, boarding passes, etc. The charge is $.15 per page.

Housekeeping

Daily Housekeeping service is provided between 9am and 3pm.

• • For housekeeping needs before 9am or after 3pm, please call the Front Desk at extension 500. Limited services are available after 3pm, but we can bring you fresh towels or other needs, pick up trash, and address emergencies.
• If you would like to skip daily housekeeping service, please place the “Do Not Disturb” sign on your door.
• Guests traveling with pets will need to arrange for daily housekeeping services as staff will not ever enter a room with an animal present.

Ice

There is an ice machine located in the main building, one level above the office near the elevator. Ice buckets are available. Bellman services can assist with additional ice needs by calling the Front Desk at extension 500.

Internet

The Colony Hotel provides complimentary Wi-Fi throughout the property. The access point is “Colony WiFi” and the password is posted at the front desk.

Newspapers

Newspapers are available for purchase on a first come first served basis in the Coveside Market or at the Front Desk when the Market is closed.

Lost and Found

• Housekeeping manages the Lost and Found services.
• If you have lost an item, please call Housekeeping (extension 511) and leave your name, contact information, description of the item and any other relevant information.
• If you find an item, please take it to the Front Desk. The staff will want to know where and when you found it and get it to Housekeeping.
• Unclaimed items are discarded after 30 days.

Maintenance

If there is something not in working order in your room, please notify the Front Desk staff in a timely manner at extension 500. The hotel makes a great effort to keep this historic property in working order but we recognize that things do happen. It is important to us that required repairs are made on a timely basis to minimize any inconvenience to our guests. However we cannot fix what we do not know about.

Parking

Off-Street parking is complimentary for hotel guests during your stay. Additional parking is available in the lot across from the main entrance of the hotel and at our Galland House. The Colony Hotel is not responsible for any damage or theft of vehicles left in the parking lot and strongly suggests all vehicles are locked.

Phone

In-room phones are available in all guest rooms..Phones are for in-hotel, emergency or local calls only.  Voice mail messages are indicated by the flashing light on your phone, dial 600 and follow the voice prompts to retrieve your voice mail.

Dial the following for:

• Emergency: 9 + 911
• Room to Room: Dial the room number directly
• Front Desk: Dial “0” or extension 500.

Safe / Valuables

Please use the safe provided in your guestroom to store valuables. The default combination is 1-1-1-1. Once accessed, set your personal code. The Colony Hotel is not responsible for any loss of valuables that have been left in your room, your car or lost on hotel property.

Morning Coffee

Daily complimentary coffee, tea and juice service is available in the Grand Dining Room from 6:30 to 10am. Our Coveside Market offers espresso drinks as well.

Breakfast

• Breakfast is served daily from 7:30am until 10am and is open to
  the public.
• Breakfast is complimentary for guests at the hotel and is first come first served.
• Breakfast is $25 to the public ($12 for children 12 and under) payable to the hostess at time of seating.
• Pets are not allowed in the Grand Dining Room, but guests are welcome to bring both pets and breakfast plates outside to the Veranda.

Lunch and Dinner

The Marine Room Restaurant is located on the ground level of the hotel accessed by the Front Lobby hallway, outside by the pool area or direct access (wheelchair accessible) through the parking lot entrance.

• Open every day for lunch and dinner from 12 noon to 9pm in season. Closing time may vary in Spring and Fall.
• Features a selection of appetizers, sandwiches, salads, entrees, desserts and a full bar served in a casual setting.
• No reservations are needed nor taken.
• Seating options include indoor, covered patio or poolside.
• See the restaurant hostess/manager for specific pet-friendly seating options.
• Entertainment is offered Thursday, Friday and Saturdays from 4pm to 7pm.

Bar Service

The Marine Room Restaurant has full bar service available at 12 noon daily. Enjoy award-winning cocktails, wine, beer and soda with indoor seating or outside ocean views. Televisions are available.

We are all guests on this planet so we need to protect it for future generations of travel and hospitality. The Kennebunkport Colony has been a “green” business since purchased by the Boughton family in 1948. Both of the Colony properties have flourished for years as green hotels well before it was “hip to be eco-chic”. The Colony Hotel was established a Maine’s first “Environmentally Responsible Hotel” in 1992 and a 1996 Charter Member of Green Hotels of America Association. The Colony Hotel supports a sustainable world while delivering a premium guest experience through the use of non-intrusive, high quality, eco-friendly products and services. We are committed to doing our part to protect and preserve our environment. Here are just a few of the steps that we have taken towards this goal:

• Composting of kitchen waste and recycling of as much waste as possible
• Landscaping using all native plants
• Switching to bulk dispensers rather than disposable bottles for in-room products, organic linens and eco-friendly blankets, pillows and mattress covers.
• Use of environmentally friendly cleaning products
• Reducing water consumption by giving guests the option of “leaving towels on the floor to have them replaced, or hang on the towel bars to reuse”.
• Donating $1 of every room night to the Kennebunk Land Trust. So far, we have donated nearly $350,000 towards the preservation of natural spaces in and around Kennebunkport.

The Colony Hotel offers a beautiful venue for weddings, corporate events and other functions. We have indoor and outdoor spaces for groups from 20 to 300 with full food and beverage service.

Corporate

For corporate events, parties, fundraisers, seminars or other functions speak to our corporate sales manager at extension 523 or stop by their office located across from the Front Desk.

Weddings

If you are interested in having your wedding here at the Colony, you may pick up an information packet from the Sales Office located across from the Front Desk or by speaking with our wedding sales manager at extension 524.

We hope you and your pet companion enjoy your visit. Please be aware that the Colony charges a pet fee of $45 per day, per pet.

Public Areas:

Please keep pets on a leash. Dogs are welcome essentially everywhere except the indoor dining areas. While they are allowed in the pool area, they are not allowed in the pool itself, or on the lounge chairs.

Please clean up after your dog. There are cleanup stations to the right as you exit the front doors of the main building, between the Galland and Carriage houses, and towards the bottom of the rear lawn (follow the path towards the ocean).

Dining:

The Marine Room has outdoor and covered patio seating where puppy is welcome to join you for lunch or dinner. Please check with the hostess or manager to make sure you’re in the right spot.

For Breakfast, we recommend finding a table on the veranda. You can bring a plate out from the buffet and enjoy the view with breakfast.
In Your Room:

Please do not leave your pet unattended. Housekeeping will not enter a room with a dog inside. If there is a particular time that would be more convenient for you to receive service, please contact Housekeeping at extension 511.

We have a limited number of pet blankets available. If you would like one, please contact Housekeeping (ext 511) or the Front Desk (ext 500).

Excessive noise or other disruption which disturbs other guests, or damage to the room by your pet, may result in a charge of up to $250. Once again, the best way to avoid problems is to not leave them unattended.

Going Out

A list of nearby doggy daycare, pet sitters, and dog walkers is available at the Front Desk for when your pet cannot accompany you.
Dogs are allowed on Kennebunk beaches! From June 15 through Labor Day, they are allowed before 9am and after 5pm. In the off season, they are allowed all day. They must be leashed or under voice control.

Doggy Daycare & Boarding

Red Barn Inn:  Doggy Daycare Monday-Friday 7am-5:30pm $25/day
Snazzy Pet Bed & Biscuit  Doggy Daycare, Day Boarding every day $50/day
Bark Ave  Doggy Daycare every day until 5:30pm $25-$35/day

Pet Sitting and Walking

Nina at Coastal Pet Care  On call service offering Pet Sitting, Dog Walking, Pet Taxi, Field Trips, and Wedding Day Pet Care
Waggerstown  Local pet store and groomer offering delivery and overnight pet sitting

Pet Supplies

Scalawags Pet Boutique
Waggerstown  See above. Offers delivery!
Reigning Cats & Dogs

Transportation

Public transit in this region is not always available. Uber and Lyft rarely service the area. We recommend making arrangements a day or two in advance whenever possible.

Taxi / Chauffeur services:

• • Airport Express 207-423-4642
  • HydiDrive 207-251-6611
  • Hi5 207-303-9113 or www.hi5.llc
  • Michael Weisner 530-906-8020
  • Milton Truman 207-391-5591
  • Airport Cab 207-899-5335

Beauty

• Fringe Hair Art Salon 45 Ocean Ave, Kennebunkport 207-967-8551
• Breakwater Spa 127 Ocean Avenue, Kennebunkport 207-967-5333
• Village Salon & Day Spa 155 Port Rd, Kennebunkport 207-967-1300

Dry Cleaning & Laundry

• Lower Village Laundry 169 Port Rd, Kennebunkport 207-967-5066
• We Care Cleaners & Alterations 1 Storer St, Kennebunk 207-985-6400
• Pratt Abbot 15 York St Kennebunk 207-985-3248

Fitness

• Quest Fitness: 2 Livewell Dr Kennebunk 207-467-3800  $25 day pass includes use of equipment, plus classes, pool, and sauna

Golf

• Cape Arundel 19 River Rd Kennebunkport 207-967-349
• Webhannet Golf Club 26 Golf Club Dr Kennebunk 207-967-2061
• Dutch Elm Golf Club 5 Brimstone Rd, Arundel, ME 04046 (207) 282-9850
• Hillcrest Driving 77 Western Avenue Kennebunk, Maine 04043 (207) 967-4661

Family Fun

• Funtown Splashtown USA 774 Portland Rd Saco 207-284-5139
• Monkey Trunks Climbing Park 98 Waterfall Dr Saco 603-367-4427
• Raptor Falls Mini Golf 1912 Portland Rd Arundel 207-467-3131
• York Wild Animal Kingdom Rt 1 York 207-363-4911
• Seacoast Trolley Museum Kennebunk 207-967-2800

Ocean Excursions

• Coastal Maine Kayak rental 207-967-6065
• First Chance Whale Watch 207-967-5507
• Pineapple Ketch sailing cruises 207-468-7262
• Rugosa Lobster Boat tour 207-468-4095
• Libreti Rose II fishing charter 207-432-4349

Hiking & Outdoors

• Kennebunk Land Trust 6 Brown St Kennebunk 207-985-8734
• Rachel Carson Wildlife Refuge Wells 207-646-9226
• Laudholm Farm / Wells Reserve 207-646-1555
• Mt Agamenticus Mt Agamenticus Rd York

Theatres

• Ogunquit Playhouse 10 Main St Ogunquit 207-646-5511
• Hackmatack Playhouse 538 School St Berwick 207-698-1807
• Flagship Cinemas 75 Wells Plaza Wells 207-216-9738
• Apple Cinemas 779 Portland Rd Saco 207-910-6400
• Saco Drive In 980 Portland Rd Saco 207-282-3112

Churches

• Baptist– Village Baptist, Kennebunk 207-967-3240
• Buddhist– Nagaloka Buddhist Center, Portland 207-329-8041
• Catholic– St Martha’s, Kennebunk 207-985-6979
• Christian Scientist– First Church Christ Scientist Kennebunk 207-985-7820
• Congregational– First Congregational Church, Kennebunk 207-967-3897
• Episcopal– St Ann’s Seaside Chapel, Kennebunk 207-967-8043
• Hindu– Maine Hindu Temple, Westbrook 207-370-0475
• Jehovah’s Witness– Kingdom Hall, Kennebunk 207-467-9130
• Jewish– Congregation Beth Israel, Old Orchard Beach, 207-934-2973
• Lutheran– Holy Cross, Kennebunk 207-985-4803
• Methodist– Church on the Cape, Cape Porpoise 207-967-5787
• Mormon– Church of Jesus Christ LDS, Saco 207-283-1286
• Muslim– Islamic Center of Portland 207-842-5953
• Nondenominational– Sea Road Church Kennebunk 207-985-3319
• Presbyterian– St Andrews, Kennbunk 207-985-4303
• Quaker– Southern ME Friends Meeting Portland 207-200-6544
• Unitarian Universalist– First Parish UU, Kennebunk 207-985-3700